Returns and exchanges are allowed within 30 days if item is unwashed, unworn or defective. Each returned boxed item must have a TrackGirlz return authorization number. To obtain a return authorization number, please contact customer service at firstname.lastname@example.org.
Please have the following information ready when requesting a return:
Order Item & Size
Reason for Return
Upon agreement to accept goods for credit or exchange, TrackGirlz will issue you a authorization number. Returns and exchanges only accepted for items purchased at TrackGirlz.com. Returns will not be accepted without prior authorization. The return package should have this number clearly marked on the outside of the package.
When requesting an exchange, we cannot guarantee that the exchange item you wish to receive will be available at the time your request is processed. We highly recommend you simply return the item you wish to exchange, and place a new order for the replacement item on our website.
What are your exchange charges?
Shipping and handling fees, including those to ship shirts back to Sportiqe are non-refundable. On a case by case basis, we will issue a prepaid return label if the returned item is defective or incorrect. Please include a description of the damaged, defective or incorrect item upon contacting customer service.